Shipping policy
Thank you for shopping with Rustic Konocti. Below you’ll find everything you need to know about how and when your order will ship.
Processing Time
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All standard orders are processed within 3–5 business days.
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Custom or made-to-order items may require additional processing time, which will be communicated at the time of purchase.
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Orders are not shipped on weekends or holidays.
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You will receive a confirmation email once your order has been shipped.
Shipping Rates & Delivery Estimates
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Shipping charges will be calculated and displayed at checkout.
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Delivery time depends on your location and selected shipping method:
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U.S. Domestic: 3–7 business days after shipment
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International: Varies by destination (typically 7–21 business days)
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Delivery delays may occur due to high volume or carrier service disruptions.
Order Tracking
Once your order is shipped, you will receive a shipment confirmation email with your tracking number.
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Tracking info becomes active within 24 hours.
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If you have not received tracking details within 5 business days of your order, please contact us.
International Shipping
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We do not offer international shipping.
Damaged or Lost Shipments
We take care in packaging our items, but shipping issues can happen. If your item arrives damaged:
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Contact us at rustickonocti@gmail.com within 48 hours of delivery.
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Include your order number and clear photos of the damaged item(s) and packaging.
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We will assess the situation and offer a resolution, which may include a replacement or refund.
Questions?
We're here to help! If you have any questions about shipping or your order, reach out to us:
📧 Email: rustickonocti@gmail.com
📞 Phone: +1 (707) 975-1510
📍 Address: 11075 Fairway Dr, Kelseyville, CA 95451, USA